About Us

Our clients realize dramatic improvements through our unique combination of IBM technology services, solutions, and products.

Direct Systems Support (DSS) is an elite technology solutions provider. We have made significant investments in resources, personnel, and time so we can help enterprises and governments manage risk, improve services, and reduce costs.

Contact DSS to find out how we solve the most difficult business challenges and turn them into competitive advantages.
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Providing

Onsite Technical Support

From initial statement of work, to implementation, and ongoing support services, our highly-skilled and dedicated team will engage with you during each stage of solution delivery. We can help you transform your core business processes to create long-term success.

 

Backend Operational Support

DSS provides a dedicated team to streamline your operational workflow. Our operational support services include custom quoting, backlog order management, and sales and technical support. We also offer direct access to loaner equipment and custom staging.

Inventory and Just-in-Time Deliveries

Having our network of staging and distribution facilities allows us to fulfill product requirements fast, no matter which side of the country your business resides. The DSS team customizes your solution to your exact specifications and then coordinates all system configurations, staging, and testing to ensure the successful implementation of your solution.

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Our Stats

 

DSS at a Glance
  • Founded in 1993
  • IBM Platinum level Business Partner
  • Your Strategic Technology Partner
Our Philosophy
  • High-integrity Business Practices
  • Provide customer with end-to-end business support
  • Surround customer with Value
Our 
Values
  • Integrity and Trust
  • Focus on Growth
  • Increase Efficiency
  • Knowledge, Experience, and Willingness to Share

Our Framework

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The Building Blocks of DSS’ Customer Support Analysis

  • Architectural Design
  • Sizing
  • Assembly/Integration
  • Solution Configuration
  • Documentation + Skills Transfer
  • Expedited Delivery
  • Physical Installation
  • Logical Implementation